Job Description

Job Details

Description

Our business acquired the KARHU trademark in 2008. A European icon, the KARHU brand boasts a 95-year heritage as Finland’s Legendary Running Brand. KARHU creates innovative performance and lifestyle products. We operate KARHU’s global headquarters from Beverly, MA in which we are building the brand’s global footprint and key products.

Led by results-oriented and experienced management with a proven track record, our company fosters a team atmosphere of talented professionals from various backgrounds. We provide a unique entrepreneurial atmosphere to maximize execution and create new opportunities.

Position: Inside Sales Support
Operations Deparment Karhu North America

Location:Beverly, MA
Direct Supervisor: Director of Operations

Job Description:

As a Karhu North America Inside Sales Representative you provide our wholesale and retail customers with excellent sales and service that exceeds their expectations. Additionally, you work directly to support our outside sales agents and partners on business development initiatives that build market share for the Karhu and Craft brands.

• Embrace Change

• Enact Change

• Progress comes with Change

• Rise to the occasion

Principle accountabilities:

1. Account Management

Enter phone, fax and email orders for accounts and confirm orders. Verify prices, terms, shipping methods are 100% accurate. Resolve any pricing or terms issues before releasing any orders. Verify that orders are properly recorded in system as to Trade Type, Order Type and other dimensions. Review open orders with accounts on a regular basis to ensure on time delivery in accordance with expectations. Release orders for shipping as necessary. Assist customers with product related questions/clarifications. Create return authorizations in accordance with company policy and create credit memos and allowances in accordance with company policy

2. Outside Rep Support

Arrange for delivery of samples, promo and seeding products as requested. Drive territory development by maintaining sales/door analysis and review with reps monthly. Handle all rep requests for support in a timely and courteous manner.

3. Responsible for Planning & Executing New Hire Training Schedule

Drives customer service training designed to maximize the effectiveness of the sales and customer service organization.  Provides a complete training experience by owning the whole process of learning and actively partners with the appropriate colleagues throughout the process. Identifies needs/solutions for ongoing training.

4. Coordinate Sales Meetings and Executive Travel

Manage the logistical details of the seasonal sales meeting directly with the GM. Coordinate with third party vendors for ground transportation, AV and hotel. Arrange meeting specifics including final hotel contracts, Sales Sample shipping, room set-up, audio/visual, food & beverage, materials. Manage Executive travel arrangements and revise as needed. Arrange airline/hotel bookings. Maintain accurate schedules and distributes to appropriate personnel on a timely basis. 

Key Objectives:

1. On time and Accurate Order Entry

Enter in all sales orders in the ERP with in a 24 hour period after the order has been received. Ensure that prices, terms and freight methods are captured and set up on the sales order upon entering the order in order for accurate invoices. Email copies of at once orders to the appropriate sales rep after completing the sales order processing. For preseason orders only, the totals by rep/accounts need to be updated after completion of entering in the sales order.

2. Prepare and EMail Preseason Order Confirmations

Semi Annually by May 31st and November 31st, check and confirm preseason terms, discounts, ship date and prices for all preseason orders submitted seasonally following the seasonal booking program. Order confirmations should be mailed out to all customers; any changes in prices and important updates for their order must be highlighted on both the cover letter and on the sales order copy itself. After completion of this task, all orders must be filed away in the customers appropriate folders.

3. Provide Excellent Customer Service

In order to ensure we provide excellent customer service to Dealers, Reps and Consumers it is required to respond to all of the following with in a 24 hour window: voicemails, return all emails, send at once sales order confirmations to sales reps, process and set up return authorizations. Inform Sales Reps of any new account activity with in their region and follow up with the status of the account by informing them if the account has placed an order or would like to place an order in the future. Provide in depth responses regarding out of stock items and or delayed items.

4. Info @ Craft Email Response

Ensure all emails submitted to info @ CRAFT are responded to with in a 24 hour period.

5. 3.5 Order Management

Enter and update all 3.5 orders received with in a 48 hour period. Once these become automated, Sales Operation will take over tracking the daily import of these orders.

Ensure that the objectives are written up according to the SMART principle:

Specific
Measurable
Achievable
Realistic and relevant
Time-limited

Specific Skills

• Bachelor's degree
• Experience with Microsoft office
• Ability to think conceptually and provide unexpected solutions
• Solution oriented. Excellent professional track record and problem solving abilities
• Excellent interpersonal skills with capacity to manage a cross functional team and interact with all levels
• Well organized and strong multi-project management skills
• Dedicated team player with ability to work in fast paced, change oriented environment
• High energy, self starter, attention to detail

Apply Via Email

erin.maclachlan@karhu.com